Shipping & Delivery
INFORMATION FOR UNITED STATES CUSTOMERS
Free Shipping
Orders with a minimum purchase of $150 have the option of selecting free U.S. domestic ground shipping at checkout. The offer of free shipping must be selected and redeemed during checkout. No credits or refunds are issued if the free shipping option is not selected at time of purchase.
Important Information When Using PayPal
Your order will be shipped to the verified address currently on file in your PayPal account or your credit card company. If you enter a shipping address in our store checkout that is not the same as your PayPal account, we ship to the PayPal account address only. Ensure your PayPal account is up to date with your current shipping address before placing an order in our store.
Estimated Shipping Times
There is a 1-2 day processing time after the order is placed before it is shipped. Any order containing hair labeled as "Virgin" requires a 3-5 day processing time.
Estimated arrival times are for domestic orders within the 48 contiguous United States. Please note that estimated time is not guaranteed for ground and Priority shipping. Weather delays and other unforeseen circumstances may impact delivery time.
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| Processing Time begins after your order is placed. Processing includes fraud screening and verification of payment and preparing your order for shipment. Shipping Time is the time from when the item leaves the warehouse to when it is delivered. |
Standard Ground: Estimated 4-5 business days, not guaranteed
Priority: Estimated 2-3 business days, not guaranteed
Express: 1-3 business days depending on location and is usually not overnight delivery.
We do not ship on weekends or holidays. Shipments are not delivered on Sundays or holidays. If your delivery date falls on a Sunday or holiday, attempted delivery will occur the next business day.
Calculating Estimated Shipping Cost to the United States
Shipping costs vary by order weight and location. To determine shipping costs as well as delivery options, simply add the item(s) to your cart and select "Click to Estimate." Select your state and input your zipcode and click "Get Estimate" to see your quote. Estimates may vary from actual shipping cost at time of checkout.
Signature Required For Delivery
With some orders, you will be required to sign for the package on delivery. In some cases, we ship orders with a restricted delivery where only the person to whom the package is addressed is allowed to sign for the delivery. Contact us prior to or immediately after ordering if you have any questions regarding your delivery.
Tracking Your Shipment
When your order is shipped, our system sends a notification to the email address in your order notifying you of your tracking number. For registered customers, you may also log in to your account, select your order history and tracking information will be updated in your order invoice. Please monitor your shipment for approximate arrival date.
INFORMATION FOR INTERNATIONAL CUSTOMERS OUTSIDE THE UNITED STATES
All customers outside the US, click here.
