Shipping

United States Shipping We ship USPS. With all shipping methods (even Express Mail), AK, HI, PR and rural areas may take additional time to deliver. An option to purchase insurance for your order is available at time of checkout. All orders are subject to be signed for at time of delivery. Delivery times are not based on when your order is placed but the day your order is shipped. All orders are shipped from California in the United States.

Shipping Types/Estimated Delivery Time:

First Class/Parcel Post (Ground Shipping): Estimated delivery 7-10 business days.
Priority: Estimated delivery 2-3 business days.
Express: Express Mail is not overnight or next day delivery but it is guaranteed to be delivered within 1-2 business days. All Express packages must be signed for at time of delivery. Insurance is included free of charge for all Express shipments valued at $100 or less. If additional insurance is needed, you have the option of adding it to your order at time of checkout.

Sundays and observed holidays do not count as business days in the estimated delivery time.

International ShippingAll orders are shipped USPS (EMS) Express with an estimated delivery in 5 business days. Delivery time is only an estimation and certain restrictions in your country may exceed these estimations. Signature is required for all deliveries.

Once your shipment reaches your country, it is turned over to your local carrier service and held until it clears customs. The delivery may be subject to duties and/or taxes which are the customer's responsibility. When your package is under the control of your country, it becomes subject to rules and delivery times of your local service, including holidays or weather delays which may add to the shipment time.

Shipping Cost EstimatesYou can estimate the cost for postage on our web site before placing an order.

Place the item(s) you want in your cart.
For United States customers, enter your zip code and select "Calculate Shipping."
For customers outside the United States, select your Country, enter your zip code (if applicable) and click the button "Calculate Shipping."

Combining ShipmentsWe do not combine two or more separate orders into one shipment. Every order receives a unique invoice number and is shipped in one package.

Customer Drop-Off InstructionsThank you in advance for understanding that, even if requested, we will not place instructions on your shipment to leave on porches, in driveways, hidden on the property, or to deviate in any manner from routine delivery practices. Any special delivery instructions must be requested by you to your carrier.

When Will My Order Ship? United States orders typically ship the following business day between 2:00 PM - 4:00 PM Pacific Standard Time, Monday through Friday. This applies to all shipping methods; First Class, Parcel Post, Priority Mail, Express Mail and International Express. Orders placed anytime on Friday can be expected to ship the following Monday. No order will ship until payment is received and clears.

Due to increasing fraud from International orders, please allow up to seven (7) business days for your order to ship. We may require additional information and verification from you prior to shipping.

2010 USPS Federal Holiday Schedule (We do not ship on the below dates:)

New Year’s Day – Friday, January 1st
Birthday of Martin Luther King – Monday, January 18th
George Washington’s Birthday (President’s Day) – Monday, February 15th
Memorial Day – Monday, May 31st
Independence Day – Monday, July 5th
Labor Day – Monday, September 6th
Columbus Day – Monday, October 11th
Veterans Day – Thursday, November 11th
Thanksgiving Day – Thursday, November 25th
Christmas Day – Friday, December 24th

Order Tracking After an order is completed, all customers receive an email notification with shipping and tracking information.

For registered customers with a log in account, you can check the status of your order through our site at anytime.

Log in to your account
Select "Orders History"
Select "Search" and the order you wish to display
Select "Order Tracking"
Click on "Track It!" and you'll receive the status of your shipment.

Overdue or Lost Packages If your order does not arrive in the expected time frame, please take into account the estimated delivery times stated above. If the date when your order was shipped and the expected delivery time falls between a holiday or weekend, this will extend delivery time.

Shipping times for First Class, Parcel Post and Priority Mail are estimates only and are not guaranteed. We do not refund orders, reship another order at our expense, reimburse shipping costs, or issue store credit for overdue shipments or orders without insurance.

We understand the frustration when an order is not received in the expected time frame and we will make every effort to locate it for you. If your order is not received within seven (7) business days from the date of shipment, please contact us. We will immediately contact USPS customer service and document an overdue shipment.

USPS does not allow any lost claims to be filed for uninsured First Class, Parcel Post or Priority Mail shipments. We strongly recommend insurance on all orders to protect your purchase.

We are not responsible for any fees or costs associated with missed or cancelled stylist appointments or planned installs due to any shipping delays. Purchase your products well in advance of any appointments or events.

Do not hesitate to contact us at any time regarding the status of your order.

Insured Orders - United States Customers OnlyU.S. customers have the option of selecting insurance for their order at time of checkout. Select the amount which is applicable for your order. We recommend insurance on all orders. Insurance is inexpensive. You having to replace your order is not.

All products are inspected prior to shipping. We carefully pack your items to ensure safe arrival. Should any item(s) become broken or damaged during shipment, or if the packaging is open and there is loss of contents, you will need to notify USPS to file a claim. USPS guidelines specifically state not to mail the damaged parcel back to the shipper. When filing a claim, your local office will require you bring in your receipt, the damaged item and the damaged package.

The printable form for filing a claim at your local post office is available here: http://www.usps.com/forms/_pdf/ps1000.pdf or you can file your claim online here: http://www.usps.com/insuranceclaims/online.htm

The time frame to file your claim is outlined in the above links. We will assist you with any documentation you need to file for insurance reimbursement but we cannot file the claim for you.

Undeliverable or Refused ShipmentsPackages returned to us because of incorrect shipping address provided by the customer, not picked up, marked as "return to sender" or "refused" by the customer, store credit in the form of a gift certificate will be issued to the customer minus a 20% unauthorized return fee.

In the event a shipment is returned to us through no fault of the customer (such as a damaged label while enroute), we credit the customer's account with a Gift Certificate in the amount of the order. To qualify, the original shipping packaging must not have been opened. All original contents must be in the shipment and sealed in their original packaging.

We do not re-ship returned orders at our expense. If you would still like the products, you are welcome to place a new order.

USPS PoliciesWith all orders and shipments customer agrees to the policies, guidelines, restrictions and regulations currently listed on USPS.com